Back year Congress

To book tickets, or for more information on Cx Congress and the associated Cxclub call: 01476 565 343 | email: hellocxclub.care www.cxclub.care Friday 14th June 10.30am until 5.30pm Saturday 15th June 9am until 4pm De Vere East Midlands Conference Centre , and Orchard Hotel in Nottingham Back for the fth year in a row, CX Congress is a must for anyone involved in customer experience, whether they be reception teams, nurses, managers or vets. Day one of the 2019 conference will be led by Dr Mary Gardner , who runs Lap of Love, USA and writes and speaks on all aspects of end-of-life care. Lectures on the day will explore how to manage our senior patients in their final few weeks and months of life, and how to support clients during the euthanasia experience. Linda Moir , head of the dream team at London Olympics and Paralympic Games, will open the second day of the event. An expert in HR and customer service, she headed up the team of 15,000 volunteers that delivered outstanding front-of-house service to nine million spectators at the 2012 Games. Previously, she was Virgin Atlantics director of in-flight services, where she was responsible for the airlines award-winning service and making flying fun. Saturday will be packed with practical tips and key insights to help delegates deliver an excellent customer experience to every client, every time. As well as workshops on farm and equine customer service skills, there will be three lecture streams looking at topics including: putting customer experience into everyday practice, creating a memorable consult, doing things differently and key learnings from the vet mediation service. Book your tickets now!